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osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it’s completely free.

osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.

osTicket Basic features Supports aliases with perl gateway

  • Supports pop3 login with optional crontab.
  • Uses Perl gateway, PHP backend, and MySQL database
  • Handles unlimited emails
  • Admin/Supporter/User panels
  • Email Intervals to prevent autoresponder loops
  • Max Allowed to limit maximum tickets user can have opened
  • Filters to remove messages in replies
  • Accept attachments and limit size

Administration Features

  • Completely delete tickets from database
  • Create categories (departments)
  • Create Represenatives (Supporters)
  • Define groups
  • Edit or disable response messages
  • Email alerts compatible with pagers
  • and much more...

Supporter Features

  • View only tickets in departments you have access to
  • Can not delete tickets

User Features

  • Login with email and any ticket # assigned to you
  • View all tickets sent from that email
  • and much more...
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