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About econsumer.gov
On April 24, 2001, responding to the challenges of multinational Internet fraud, and working to enhance consumer protection and consumer confidence in e-commerce, thirteen countries unveiled econsumer.gov, a joint effort to gather and share cross-border e-commerce complaints.
The project has two components: a multilingual public Web site, and a government, password-protected Web site. The public site provides general information about consumer protection in all countries that belong to the ICPEN (International Consumer Protection Enforcement Network), contact information for consumer protection authorities in those countries, and an online complaint form. All information is available in English, French, German, and Spanish. Using the existing Consumer Sentinel network (a database of consumer complaint data and other investigative information operated by the U.S. Federal Trade Commission), the incoming complaints will be shared through the government Web site with participating consumer protection law enforcers.
Participating Government Agencies
Australia - Australian Competition and Consumer Commission
Belgium - DG Enforcement & Mediation
Canada - Competition Bureau, Industry Canada
Denmark - Danish Consumer Ombudsman
Estonia - Estonia Consumer Protection Board
Finland - Finnish Consumer Ombudsman
France - DGCCRF
Hungary - General Inspectorate for Consumer Protection
Ireland - Office of the Director Consumer Affairs
Italy
Japan - Cabinet Office, NCAC, METI, JFTC
South Korea - Korea Consumer Protection Board
Latvia - Consumer Rights Protection Centre
Lithuania - National Consumer Rights Protection Board
Malta
Mexico - Procuraduria Federal del Consumidor
Netherlands - Consumenten Bond
New Zealand - Ministry of Consumer Affairs - New Zealand Commerce Commission
Norway - Norwegian Consumer Ombudsman
Poland - Office for Competition & Consumer Protection
Spain - Consumo INC
Sweden - Swedish Consumer Ombudsman
Switzerland - State Secretariat for Economic Affairs of Switzerland
United Kingdom - Office of Fair Trading
United States - Federal Trade Commission
European Commission
OECD - Organisation for Economic Cooperation and Development
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