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Record - Watch - Understand

Watch movies of how users interact with your website. Gain valuable insights to maximize usability:

 Watch Users Actions - ClickTale shows you the full story: every mouse movement, every click and every scrolling action. By using ClickTale you will gain insights that will improve your website’s usability, enhance navigation, and increase effectiveness.

 Easy to Setup and Use - ClickTale is a hosted service, so no installation on the server or client is needed. Setup takes less than 5 minutes. While users browse your website as usual, you sit back and enjoy the movies.

 Valuable Insights - ClickTale automatically sorts users into meaningful groups based on characteristics you specify. View unique statistics not available anywhere else, such as "Percent of Page Viewed", "Active Browsing Time", and more.

 How is ClickTale different from traditional web analytics? ClickTale is a brand new approach to website analysis and optimization. While traditional web analytics provide aggregated visitor data across web pages, we provide information about individual visitor behavior inside the web page. We show website owners movies of browsing sessions, as well as meaningful reports of behavior inside their webpage by aggregating thousands of visitor sessions. Now, website owners can gain a deeper understanding of visitor behavior, which leads to improved website usability, enhanced navigation, and increased overall website effectiveness.

 How is ClickTale different from other website recording services? ClickTale is a mature and reliable site-analysis service that has been running for over a year on thousands of production websites. ClickTale-enabled pages have been visited over 100 million times and over one million pages have been recorded. We offer Heatmaps for an aggregate view of your data, advanced search capabilities, automatic tagging, and recording of https pages such as checkout and login pages.

Unlike other solutions, we cache your pages’ HTML at the time of the recording, so the movies you see are absolutely accurate. We are also the only solution that works with member-only, password protected, session based and intranet websites. We have an advanced API to ease the integration of complicated scenarios and we have implemented innovative, patent-pending technology which doesn’t interfere with your visitor’s browsing experience. We also use a third party Content Delivery Network to deliver our files to your visitors. So even in the rare event that our servers are down, your website will remain unaffected and continue to be protected by a large distributed server network.

 How does ClickTale work? ClickTale is a hosted service, so no software installation on the server or client side is needed and visitors can browse your website as they always have. Account setup takes only a few minutes. As with other web analytics packages, website owners add a small piece of JavaScript code to their web pages. The JavaScript collects browsing data and transmits it to the ClickTale servers for processing. ClickTale creates movies of browsing sessions in minutes, and website owners can log-in securely at any time to view these movies.

 Will ClickTale affect visitors’ browsing experience? Website visitors do not notice any difference in their browsing since ClickTale is optimized to minimize the use of CPU and bandwidth resources. Visitors download approximately 10K of JavaScript, which remains in their cache and does not need to be downloaded again. Visitors upload approximately 2K of data per page which also does not have a noticeable impact on their browsing.

 Will the ClickTale script interfere with other javascript code? No, ClickTale will not interfere with the javascript used by other packages such as Google Analytics.

 How will visitors’ privacy be affected? Website visitors remain anonymous. However, if a visitor decides to identify themselves to a website by logging in, and the specific login page is being recorded, then ClickTale will capture the visible information. Masked passwords are not recorded. ClickTale can not record any activity outside of the specific web page or outside of the browser: no personal files are recorded, no internet history, and no interactions with locally installed software. Also, ClickTale does not track visitors between websites.

 Can I use ClickTale to find bugs in my website? Yes, when a website owner detects an error in their web server log, they can identify particular sessions that led to the specific pages, or sessions that originated from a particular IP address at a certain time. The website owner can then search for those specific sessions and watch movies of what happened to understand the source of the error. In addition, client side JavaScript errors are logged inside the recording.

 Can ClickTale record member-only areas and secure pages? Yes, ClickTale can record pages protected by a log-in, as well as https pages such as shopping carts. Sensitive fields can be omitted. Detailed explanations are available to subscribers through the ClickTale User Forum.

 Will you record all my website visitors? Not usually. ClickTale typically records a random subset of your daily visitors. The number of daily recordings is limited by the level of your subscription plan and the criteria you choose.

 Do you work with flash? Yes. A few simple adjustments to your HTML code will allow ClickTale to work with flash on a limited basis.

 What OS and browsers do you support? The most recent ClickTale release supports the latest versions of Internet Explorer and Firefox on all major operating systems. We plan to support most up to date browsers and Operating Systems.

ClickTale Pricing Plans

You can get started for free and change your plan at any time:

  Free

• Recordings - recorded page visits : 100/week ( 400/month)
• Domains - or sub-domains you can track at once : 2
• Advanced Features - e-mail support, longer history, etc. : No
• Record HTTPS Pages - (e.g. checkout and login pages) : No

  Personal : US$19/month

• Recordings - recorded page visits : 100/day ( 3,000/month)
• Domains - or sub-domains you can track at once : 4
• Advanced Features - e-mail support, longer history, etc. : Yes
• Record HTTPS Pages - (e.g. checkout and login pages) : No

  Standard : US$49/month

• Recordings - recorded page visits : 400/day ( 12,000/month)
• Domains - or sub-domains you can track at once : 6
• Advanced Features - e-mail support, longer history, etc. : Yes
• Record HTTPS Pages - (e.g. checkout and login pages) : No

  Professional : US$99/month

• Recordings - recorded page visits : 1,000/day ( 30,000/month)
• Domains - or sub-domains you can track at once : 8
• Advanced Features - e-mail support, longer history, etc. : Yes
• Record HTTPS Pages - (e.g. checkout and login pages) : Yes

 Recordings: are the maximum number of page visits that can be recorded.

• Free Plan subscribers get their recording quota renewed on a weekly basis.
• Monthly Paid subscribers get their recording quota renewed every day.

 Domains: number of domains or sub-domains that you can track at one time.

 Advanced Features include:

• E-mail support
• Advanced Search capabilities
• Recording History is doubled to 60 days
• Watch your recordings securely with SSL encryption

 Record HTTPS Pages: gives you the ability to record secure checkout and login pages that are protected by SSL encryption and certificates.

Add Prepaid Recordings

Once you have signed up for an account, you can purchase prepaid recordings.

• Prepaid Recordings come with no subscription commitment.
• They kick in when your base plan runs out of recordings and are great during times when your website is experiencing higher than normal traffic.

 Mini Boost : US$9

• Recordings : 400 total

 Minor Boost : US$19

• Recordings : 1,000 total

 Major Boost : US$49

• Recordings : 3,000 total

 Mega Boost : US$99

• Recordings : 7,500 total

publisher-author

ClickTale Ltd (Arik Yavilevich)

License

Monthly Membership

Created

2006/05/3

Updated

2007/08/6

Platform

All Platforms

Money Back

n/a

See too

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